Dan Gingiss

Dan is an international keynote speaker and customer experience coach. His 20-year professional career included leadership positions at McDonald’s, Discover, and Humana. He is the author of two books and hosts multiple podcasts and video series.

January 10, 2023

Customer Experience

Customer Experience is Actually Everyone’s Job, Not Just the CX Team’s

Deciding who’s responsible for customer experience may seem obvious, but in reality it’s not only…