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< Blog

Shawn Swanson

Shawn leads global product marketing at Medallia. Driven by a customer-first mindset, he is passionate about connecting organizations with the right technology to solve their challenges, achieve their goals, and delight their customers.

February 9, 2021

Customer Experience

3 Ways State Farm® Is Using Real-Time Customer Feedback to Drive Satisfaction

Gathering real-time customer feedback via surveys has helped State Farm® to quickly fix pain points…