Why Medallia
Why Medallia

Learn how partnering with us can transform your business — for both customers and employees.
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Impact the world beyond your own
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Medallia Platform

Explore how experiences come together in one powerful platform.
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Collect every signal for more meaningful data
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Run complex, global programs with self-service
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Close the loop and drive action quickly
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Uncover essential insights from every interaction
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Easily share data across systems and teams
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Expand your program with flexible pricing
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Keep your business data safe and compliant
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End-to-end customer experience management and orchestration
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Employee listening and activation solutions
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Experience '26

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MEDALLIA

Mental Health and Well-Being

Listening, understanding, and responding to the needs of employees and customers

Talk to an Expert

Medallia’s mental health and well-being solutions to support employees and customers

Mental health is more important now than ever before. It profoundly impacts employee well-being, how employees engage with each other and their customers, and the ways in which organizations support social, emotional, and physical well-being. By listening, understanding, and acting in real-time, organizations can reduce attrition and burnout, build trust and connection in the workplace, and create stronger relationships with their customers.

Reduce Burnout and Attrition

Identify and address the underlying issues that lead to unhappy and disengaged employees

  • Meet employees on their terms by making it easy to give in-the-moment feedback using text, audio, and video capabilities
  • Use real-time feedback to better understand how higher stress and lower employee morale impacts burnout and attrition
  • Identify at-risk employees with AI-powered insights for immediate and effective action

Build Trust and Connection

Increase engagement and loyalty by providing employees with the support they need, when they need it

  • Build trust with your teams by listening, engaging, and capturing feedback across the organization
  • Use real-time feedback to gain a clearer understanding of how the big and small moments at work are impacting well-being and productivity
  • Identify which key areas, such as recognition or diversity and inclusion, are falling short of expectations

Create Deeper Customer Relationships

Build stronger connections by keeping a pulse on your customers

  • Stay connected with your customers by providing an easy way to gather in-the-moment feedback
  • Get a clear picture of how your customers are doing and how you should best respond
  • Identify at-risk customers with AI-powered insights for immediate and effective action

Related Resources

Solution Sheet

Creating a culture of engagement, loyalty, and performance

Find out how to build connection and engagement with employees and customers by listening, understanding, and acting in real time.

LEARN MORE

Executive Summary

The Missing Link to Caregiver Well-Being

This report explores how healthcare leaders can use real-time insights and feedback to address burnout and attrition.

LEARN MORE